Ordering Information

Order Processing:

Current processing time is 14 business days. This does not include weekends or holidays (US, EST).

Processing Time:

Is time from the first business day after your order is placed until it is packed and labeled for shipping. This does not include the time it takes from it to go from USPS's hands to your “doorstep”. Once the order is prepared for shipping you will receive an email with tracking information. It is then scheduled for USPS contactless pick up. Due to USPS back-ups, this means your tracking may not update for up to another five (5) business days.

Payment Info:

We accept payments through Paypal and Square of Visa, Mastercard, American Express. All payments made on our website are processed through Paypal's secure server for your protection. Our system does not store your credit card information and we do not have access to view your payment information.
We currently ONLY process orders through the website. We cannot process payments or orders over the phone.

Wholesale Ordering:
At this time we are not taking on any new wholesale accounts.

Order Changes, Combining Orders, Order Cancellations:
To prevent disruptions to our processing times and reduce order processing errors we can no longer guarantee order cancellation or order modification requests after 24 hours of order placement. If you need an item added or removed from your order please reach out to us asap as we don’t need to cancel an order to do so.
We are unable to combine multiple orders.

Shipping:
Orders are shipped from Pennsylvania. Products are mailed via customers' selected service, however please remember to include your zip code in the shipping calculator as some states require residents to pay sales tax.
Orders are shipped Monday through Friday.
We highly recommended purchasing shipping insurance for purchases as we are not responsible for packages that have been damaged or lost during the shipping process once they leave our location. Shipping insurance is available for purchase on all packages. If you wish to add insurance please be sure to notify us by emailing us at dreamingtreesworkshop@gmail.com with your order number. You'll receive an additional Paypal invoice for the insurance.
We are not liable for packages that have been damaged or lost during the shipping process once they leave our location. Please verify your shipping address. If for any reason your package is returned to us, you will be responsible for additional shipping to re-send the package. No refunds will be made.
We are not responsible for any service carriers shipping delays. Once the package is in USPS's hands we cannot expedite the shipping.

Approximate Shipping Times
USPS Parcel Post/Media Mail/First Class - 5-9 business days but can take up to 21, orders shipping outside the contiguous U.S may add an additional 3-5 business days.
USPS Priority- 3-5 business days orders shipping outside the contiguous U.S may add an additional 3-5 business days.
USPS Express - next business day
International Orders- Vary by destination please allow 4-6 weeks for delivery

International Shipping:
International shipping is calculated via USPS according to the overall weight of the package at checkout. To protect your package from loss/damage/theft during the shipping process, we highly recommend purchasing shipping insurance. If you opt out of this service we provide, your order will be void of replacements or refunds.
Once an international parcel leaves the US there may not be many or any tracking updates until it reaches your country. Please keep in mind that due to ongoing slowdowns caused by covid-19 and current world events, international bound packages could take up to 90 days to process through your country's customs office and we kindly ask that you wait the full time-frame before reaching out for resolution. Please contact us for help if your package surpasses this time-frame.

Important: Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order. Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our workshop.

Drop Shipping:

At this time we do not drop ship orders

3rd Party Shippers/re-shippers/Forwarders:

We are not responsible for lost, damaged, and stolen product that has been handled by third party shippers/shipping services/package forwarders.

Lost/Stolen Packages:

If your tracking shows delivered but you have not received your package please make sure to check all surrounding areas where your box may have been dropped off, speak with your neighbors and contact your local post office and ask for them to review the GPS location of package delivery to rule out a possible miss-delivery.
Occasionally, USPS will mark a package delivered before dropping the package off, we recommend waiting at least 5 business days to see if this changes. If all else fails, we suggest filing a missing mail claim through your local post and would be happy to help you through the claims process by providing any information your post office may require to complete an investigation on your package including proof of postage and exact package details.
Our replacement/refund policy does not cover damage/loss that occurs through third party forwarders or stolen mail with tracking marked as delivered.

Damaged/Incorrect/Missing Items:

Please contact us immediately at dreamingtreeworkshop@gmail.com so that we can resolve this promptly for you. If 14 days has passed since delivery we can no longer honor refunds or replacements on damaged/lost/incorrect items.
Note: Minor cosmetic blemishes caused during the manufacturing process or differences in shape/color are not considered damage and will not be replaced or refunded as they do not affect the stability or performance of the product. Product appearance variation are not considered faulty product due to the handmade nature of the products.

Returns Policy:

We want you to love your purchase and highly encourage you to reach out to us via our website or email before your purchase if you have and questions or concerns.

We believe 100% in our products. If you should receive defective goods please notify us within 48 hours of receipt. Please note these products are crafted by hand, variations in coloring, design, and cutting are part of the handmade nature of the product and do NOT constitute a defective product. We will ask that the defective merchandise is returned to us in order to confirm the issue(s) at hand. Once the goods have been returned and the problem is verified we will ship your replacement items at no cost to you as well as refund any costs incurred in the return of original merchandise. We cannot guarantee processing of a return if we have not been notified prior to shipment. Please make sure to e-mail us immediately if you should have any problems or concerns. Due to the personal nature of our merchandise we are unable to accept returns for anything other than defective goods. If you have any questions prior to placing an order please contact us at dreamingtreesworkshop@gmail.com
We'll notify you via e-mail of your refund once we've received and processed the returned item.

Additional Policy:

Product Information: All products are for external use only. Use products only as directed. Products are not meant to prevent, treat, or cure any medical condition. Consult your physician for diagnosis and treatment of any medical condition. Read ingredient lists carefully and thoroughly. Do not use products that contain ingredients you are allergic to or may be allergic to. If redness, rash, or irritation occurs discontinue use of product and consult your physician. All skin or health benefits associated with the products are for information purposes only and do not substitute for medical advice. Dreaming Tree Workshop is not responsible for any health issue arising or perceiving to arise from any Dreaming Tree Workshop products.